Do I have to register before I can place an order?

You do not need to register before placing an order. You can register as soon as you finish shopping, or checkout as a guest. Registering is quick and free, and will save your time on future purchases.

Register for an account and enjoy the following benefits:

1. Track your orders and view past purchases

2. Save your addresses for faster checkout

3. Manage your account information, address book and email settings

 How can I reset my password?

You can reset your password by clicking the "Forgot your password?" button on the login page. An email will then be sent to your email box, please check and reset the password by following the email's instruction.

 How do I know my shoe size?

If you are not sure about your shoe size, you can measure your foot length. Since the foot is three-dimensional, please use any two-dimensional measuring tool, such as a ruler, to measure your foot length. (We are true to size and it is base on the centimeter.) Then check our size chart for the recommended foot length data and choose the right shoe for you.

 How do I care for my shoes?

1. Our shoes can easily be washed multiple times in the washing machine during their lifetime. Please use only cold wash and low speed to avoid damaging these shoes. We recommend using a laundry bag for a particularly gentle wash. After washing, let your shoes air dry, and they will look new again.

2. Do not use bleach.

3. Do not try to use direct heat as it may cause faster wear.

4. Lay flat or hang to dry.

 Should I wear YXS® without socks?

It's up to you. From our usual experience, most of our customers prefer to wear YXS® without socks.

 How can YXS®'s thin sole protect our feet?

Yes, our sole is thin but strong, strong enough to protect you from rocks, sharp objects and other bumps in the ground. It has been tested by over 100k YXS® customers worldwide.

 Are YXS® environmentally friendly?

Yes. YXS® see environmental protection as highly important and try our best to take it into action at every step. Currently, YXS®are using a sustainable Ossolay foam for our insoles. And our R&D Dept. is working on more eco-friendly solutions for raw material, packaging, and delivery to make the world greener.

 Where can I find out my Order Number?

If you do not have the confirmation email for your order, contact us by email at service@yxsbrand.com . Otherwise,You can login to your account to check account history, the order number format is: YXS***.

 How can I change or cancel my order?

We can help you change or cancel your order before it is shipped out. Once your package has shipped, we cannot change anything.Please contact our customer service team by email: service@yxsbrand.com or WhatsApp:+86 181 5093 3612  

We will do our best to serve you well.

 Is my privacy and personal information secure on your website?

Please read our Privacy Policy to learn how we protect your privacy and personal information. All information you send through our website is strictly confidential.

 How do I use a promotion/discount code?

It's easy! Simply enter your promotional code in the discount field during checkout, select "Apply" and the discount will be applied to your order.

 How long for our Processing time?

Orders are processed based on item availability and payment approval. During busy periods, product availability may change while your order is being processed.Most orders received Monday through Friday will be processed and shipped within 1-2 business days.Orders placed on Friday or over the weekend will be processed on Monday and shipped within 1-2 business days.Certain products may have longer processing time.

 how long for the Shipping time?

United States

Standrad : 7-12 Business Days
Express  : 4-7 Business Days


Standrad : 6-9 Business Days
Express  : 3-6 Business Days

For other countries please check Shipping policy

How to change the shipping address?

Normally, the shipping address cannot be changed. Before it is shipped, you can email us to change your address.


Please feel free to contact Email:  support@yxsbrand.com
WhatsApp:+86 181 5093 3612  

 How can I track my order?

Once your order has shipped, you will receive an email notification with tracking information.Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

 Why was my order split into two or more packages?

We do split delivery for your order under the following conditions:

1. items are located in different warehouses;
2. different items need extra preparation time;
3. weight limitation of or courier.

You will receive an email notification when each package is shipped.

 Why was my order cancelled?

If your order has been cancelled, please contact your financial institution to verify your payment method.However, the shoes you purchased may be temporarily out of stock and we will refund you directly.If you still need assistance,Please feel free to contact Email:  support@yxsbrand.com

WhatsApp:+86 181 5093 3612  

 My package has disappeared. Can you help?

We are sorry that your item is missing. Please check if it is on your order confirmation and check your emails (including junk/spam emails) to see if you received an email that your order might arrive in more than one package. If you can't find it and the expected delivery date has already passed, please contact our contact section and we will resolve the issue for you.

 My package is shown as delivered, but I did not receive it. What should I do?

First, check the area where the delivery person left the package. Also, ask the neighbors in case the package was left at the wrong door. Also look for notifications of a "delivery attempt," which means the delivery person tried to deliver the package but no one was home. If you still don't see anything, wait until the end of the next day, as some carriers' electronic systems may show the package as delivered even if it's still in transit. Still no luck? Call the carrier with the tracking number to get more information.If the carrier cannot provide a solution, please email our customer service team via:  support@yxsbrand.com

WhatsApp:+86 181 5093 3612  

 How long does it take to receive a refund after returning a product?

Once your order is refunded, you will be notified by email.If your return is accepted, your refund will be processed and applied to the original payment method.Please note that credit card refunds can take up to 3-10 business days to show up in your bank account due to varying processing times between financial institutions.

 What if I receive the wrong item or my order is missing an item?

f you received the wrong item, please Email:  support@yxsbrand.com before starting the return process,then we can assist you! If you receive an order that is missing an item, please contact us with your order number and which item was missing, our team will help you out.

 Where is my refund?

Once your return package is on its way back to our warehouse, the return process has begun. Please provide us with the return information. Upon receipt and review of the return, we will notify you if your return has been accepted or rejected. This process may take up to 2-5 business days from the date your return tracking indicates "delivered". Please allow up to 7 business days for the refund to be issued to your original method of payment.

 Can shipping fees be refunded?

Shipping charges for the original order will not be refunded.